Requests necessary authorization (request for jackpot hand pays) in accordance with policy and procedures.Įnsures that slot machines are filled with tickets in a timely manner, so as to keep machines in constant operation. Responsible for the writing of all jackpots wins and notifying the Slot Shift Supervisor as needed. Greet guests in a courteous and caring manner using personalized service. Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Primary Duties, Responsibilities, and Tasks:Īll team members are obligated to support and uphold the Valley View Casino & Hotel’s Standards of Excellence as outlined in the Team Member Guide to Success. ![]() Carries out responsibilities under general supervision and uses good judgment to accomplish goals. Team Member will rely on instructions and pre-established guidelines to perform the functions of the job. Responsible for providing efficient service to all guests and ensuring slot machines are monitored on a continual basis for full capacity operation.
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